GSS EU Science Funding Gateway

A wide range of activities are eligible to be supported by grants provided that they can be linked to the expected results. Such activities may include for instance (non exhaustive list):

• Awareness raising on consumer ADR, including ADR networks, bringing knowledge on ADR to a wider group of consumers and/or traders (e.g. campaigns, more user-friendly information on ADR, incentives for traders to engage more in ADR, etc.).
• ADR networks support: meetings, conferences, development of common tools and common knowledge to improve networking and sharing of best practices at national, regional or EU-wide levels.
• Case handling: development of case management systems, including information technology tools, for instance, online migration of the case handling process to facilitate better and rapid screening and assessment of cases, communication with the parties to the disputes, case tracking, automatic translation, development of inclusive and accessible tools and processes, etc.
• ADR operational capacity: staff training on the relevant European legislation, mentoring, study visits, data sharing with other stakeholders, and consulting to allow ADR entities to implement working methods and organisational models to better fulfil their mission.
• Prototyping or purchasing tools based on artificial intelligence to improve signposting or to assist and simplify the decision-making process. Performing statistical analysis of complaints and requests by consumers to determine common problems.